Refund policy

Return & Refund Policy

At FORGEDATELIER, we are committed to providing high-quality magnetic metal model kits for enthusiasts and collectors. Please review our policy carefully before placing your order.

Eligibility for Returns

We accept return requests for our metal model kits under the following conditions:

Timeframe: Return requests must be submitted within 14 days of delivery.
Unassembled Condition: To be eligible for a full refund, the item must be unused, unassembled, and in its original packaging.
- Note: Due to the nature of DIY collectibles, once the protective seal of the internal parts or magnetic components is broken, or if the model has been partially assembled, it is no longer eligible for a standard return as it cannot be resold.
Completeness: All original parts, tools (if included), certificates, and packaging must be returned in their original state.

Non-Returnable Items

Items that have been fully or partially assembled.
Items with missing parts due to customer mishandling.
Customized or engraved models (unless defective upon arrival).

How to Request a Return

Contact Us: Email service@forgedatelier.com within 14 days of delivery. Please provide your Order Number and a brief description of the reason for the return.
Review: Our support team will review your request and provide the return address and detailed instructions via email.
Shipment: Once the return is confirmed, the package must be sent back within 7 days. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without a tracking number.
Inspection: Once we receive and inspect the kit to ensure all precision metal parts are intact, we will process your refund.

Refunds

Refunds will be issued to your original payment method.
Processing Time: Usually 5–10 business days after our warehouse inspects the returned kit.
Shipping: Original shipping fees are non-refundable.

Missing, Damaged, or Defective Parts

Since our models consist of numerous precision-engineered components, we have a dedicated policy for part issues:

Damaged on Arrival: If the box or parts arrive damaged, contact us within 48 hours with clear photos/videos. We will send replacement parts or a new kit at no extra cost.
Missing Parts: If you discover a missing part during assembly, please contact us immediately. We will ship the missing component to you for free.

Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs for "change of mind" or "accidental order" returns.
Our Responsibility: FORGEDATELIER will cover return shipping or provide a free replacement if the item is defective, significantly damaged, or incorrect.